Frequently Asked Questions


Use a keyword like "order" or "account" to filter the FAQ list

  • Why can't I log in to my account? (For accounts created before 6/2/2015)

    For security reasons, we are not able to port over passwords from the old site for users as they are encrypted. Please create a new account using our registration form.

  • Why can't I see my order history? (For accounts created before 6/2/2015)

    For security reasons, our new system cannot track orders that were placed before 6/2/2015. All orders placed after 6/2/2015 can be viewed in your personal order history page. If you have questions regarding orders placed before 6/2/2015 please contact our customer service department.

  • Do you have a warranty?

    Yukon Tracks offers a 30 day warranty on Factory defects only – proof of purchase is required

    Exchanges for size or color are also accepted 15 days of order date – proof of purchase is required.

    Yukon Tracks will issue the credit back to your card minus the shipping and a new order will need to be placed.

    Customer is responsible for all shipping cost of return, unless error was that of the shipper.

  • What are the measurements for your hat sizes?

    Please refer to our Hat Sizing Chart or measurement
  • Can I get a replacement clip for my hat?

    Replacement Clips are Not Sold Online.
    Please use our contact form to request a replacement clip for your hat.
  • How should I clean my Yukon Hat?

    To care for your Yukon Hat, we suggest dry cleaning it. You can also wipe it down with a damp cloth or spray it with an air freshener like Febreeze, and let it air dry.
  • I ordered my part Thursday morning, two day air and its now Monday, why haven't I received my part?

    While most of the time we get to the orders as soon as they come in, we still have to allow one day for processing the part here at Yukon Tracks. This generally means that the order will be processed by UPS the following day. Two day shipping means two business days, which excludes weekends and other events that can occur. Please check out UPS for more information.

All weights, specifications and features are approximate and are subject to change without notice. Due to continuous product improvements, product images may not be exact. Warning labels in some product images may have been removed for photography purposes only. Props shown in photos not included. Some assembly may be required.